Returns Shipping Policy for Bespoke Xanthelasma Cream:

Returns at a Glance

Xanthel® comes with a 30-day satisfaction guarantee. If you use it as directed and see no improvement in the appearance of your xanthelasma, send us before and after photos within 30 days of delivery and we’ll give you a full refund. You don’t need to send the product back.

• 30 days from delivery to make a claim.
• Send your order number plus clear before and after photos of the same area.
• Skin reaction? Stop using it and contact us for a full refund.
• Damaged or faulty? We’ll send a free replacement.
• Each order is made up for your skin type, so we can’t accept change-of-mind returns.
• Refunds go back through PayPal within 7–10 working days of approval.

By the Xanthel® teamUpdated 28 September 2026

Part 1: Policy wording

Refund and Returns Policy – Xanthel®

Last updated: 28 September 2026

Thank you for choosing Xanthel®. Every Xanthel® order is made up for your skin type, and we want you to be happy with your results. This policy explains when you can get a refund and how to ask for one.

1. Our 30-day satisfaction guarantee

If you use Xanthel® as directed and you don’t see an improvement in the appearance of your xanthelasma, you can ask for a full refund within 30 days of delivery.

To make a claim, email us within 30 days of the date you received your order with:

• your order number;
• a clear “before” photo taken before you first used Xanthel®;
• a clear “after” photo of the same area, taken in similar lighting, showing that there has been no improvement in its appearance;
• a short description of how and when you applied Xanthel®.

We review every claim fairly and aim to reply within 5 working days. If your claim is approved, you do not need to send the product back.

2. Skin reactions

If you experience a skin reaction after using Xanthel®, stop using it and contact us within 30 days of delivery with your order number, a description of what happened and a photo of the affected area. Where a reaction is confirmed, we will give you a full refund. If a reaction is severe or doesn’t settle, please seek advice from a pharmacist or doctor.

3. Damaged or faulty orders

If your order arrives damaged, leaking or faulty, email us within 30 days of delivery with your order number and a photo of the problem, and we will send a free replacement.

4. Change of mind

Because each Xanthel® is made up specifically for your skin type, and because it is a cosmetic product applied to the skin, we cannot accept returns or give refunds if you simply change your mind. This does not affect the satisfaction guarantee above or your legal rights for damaged or faulty products.

5. How to ask for a refund or replacement

1. Email sales@xanthelasmatreatment.com within 30 days of delivery, including your order number and the information listed above.
2. We will review your request and reply, usually within 5 working days.
3. Please don’t send any product back unless we ask you to.

6. Refunds

Approved refunds are made to your original payment method through PayPal, usually within 7–10 working days of approval. Depending on your bank or card provider, it can take a few extra days for the refund to appear.

7. Gifts

If the order was a gift, the refund will be made to the person who paid for it.

8. Your photos

Photos you send us for a refund claim are used only to assess your claim. They are handled in line with our Privacy Policy and are never published without your separate written permission.

9. Contact us

BGI Northern Limited, trading as Xanthelasma Treatment / Xanthel®
Company No. 07601621
225 Market Street, Hyde, Cheshire, SK14 1HF, United Kingdom
Email: sales@xanthelasmatreatment.com
Phone: +44 20 8050 1681

To cover return costs etc, the returns fee is set at $30